Principal Investigators

Danielle van Jaarsveld, Sauder School of Business, University of British Columbia

Danielle van Jaarsveld is an Assistant Professor in the Organizational Behavior and Human Resources Division of the Sauder School of Business at the University of British Columbia. She received her AB from Princeton University and a MS and Ph. D. from the School of Industrial Relations, Cornell University. She was a co-recipient of the 2005 LERA Best Dissertation Award, and in 2006, became an Early Career Junior Scholar with the Peter Wall Institute of Advanced Studies. Danielle is part of the Canadian and Dutch research teams for the Global Call Center Project and is also a co-researcher for Inter-University Research Centre on Globalization and Work (CRIMT). Her research interests include customer service, the development of the call center industry in Canada, and the changing nature of work, employment, and productivity in information technology (IT). She has published research in Industrial Relations and Journal of Applied Psychology.

Daniyal Zuberi, Sociology, University of British Columbia

Daniyal Zuberi is an Assistant Professor of Sociology at the University of British Columbia. He received his B.A. at John Hopkins University, his M. Sc at Oxford University, and his Ph. D. and A.M. at Harvard University. His research interests include urban poverty, social policy, Canada-US comparative research, labour, education, health, immigration, inequality and social welfare. In 2006, he authored a book, Differences that Matter: Social Policy and the Working Poor in the United States and Canada. Zuberi is the winner of the Michael Harrington Book Award, New Political Science section from the American Political Science Association, and a finalist for both the Hubert Evans Non-Fiction Prize and the Doug Purvis Memorial Prize.


Luis Aguiar, Irving K. Barber School of Arts and Sciences, University of British Columbia Okanagan

Luis Aguiar is an Associate Professor at the Irving K. Barber School of Arts and Sciences at the University of British Columbia, Okanagan. He received his BA from Concordia University, his MA from McMaster University, and his Ph. D. from York University. His primary research focus has been investigating building cleaners’ campaigns to 'criticize' neoliberalism. In addition, he has written on transnationalism and southern European migration, as well as whiteness and racism. He is currently studying the restructuring of hinterlands, including the role of wine, tourism and the globalization of taste using the Okanagan Valley and the Central Valley of Santiago Chile as case studies.

Chris Benner, Human and Community Development, UC Davis

Chris Benner is an Assistant Professor of Geography and Labor Studies and Industrial Relations at Penn State University. He received his BA from Dartmouth College, his MCP and Ph. D. from the University of California, Berkeley. He is an urban and economic geographer, with a focus on the spatial analysis of both urbanization processes and economic activities. His research focuses on economic applications of information technology, restructuring of labour, and innovative strategies for promoting social equity. He has published a book, Work in the New Economy, which contributes to our understanding of the transformation of work in the information economy through a detailed examination of labor markets in the Silicon Valley.

Jennifer Clark, School of Public Policy, Georgia Tech

Jennifer Clark is an Assistant Professor in the School of Public Policy at the Georgia Institute of Technology. She received her Ph. D. from Cornell University, an MS at the University of Minnesota, and a BA from Wesleyan University. Her research interests include regional development, urban and regional policy, agglomeration economies, territorial innovation systems, and labor market restructuring and regulation. Her recent research and publications have focused on inter-and intra-regional firm networks in the photonics industry in the US and Canada, and variations in national and regional innovation and industrial policies and their effects on regional economic development.

Rafiq Dossani, Shorenstein APARC, Stanford

Rafiq Dossani is a senior research scholar at the Shorenstein Asia-Pacific Research Center of Stanford University and Executive Director of its South Asia Initiative. He teaches courses in the development, religion, and politics of South Asia. A specialist on sectoral policy reform, he has advised the Indian government on telecommunications, venture capital, energy, and rural access to information technology. His most recent book is India Arriving, published in 2007 by AMACOM Books/American Management Association. Earlier books include Prospects for Peace in South Asia (co-edited with Henry Rowen), published in 2005 by Stanford University Press, and Telecommunications Reform in India, published in 2002 by Greenwood Press. Prior to joining Stanford University, Dossani worked for the Robert Fleming investment banking group, first as CEO of its Indian operations and later as head of its San Francisco operations. He holds a BA in economics from St. Stephen’s College, New Delhi, India; an MBA from the Indian Institute of Management, Calcutta, India; and a Ph. D. in finance from Northwestern University.

Steve Frenkel, Australian School of Business, University of New South Wales

Steve Frenkel is Professor of Organization and Employment Relations and the Head of Organization and Management at the Australian Graduate School of Management. He is currently Director of the Change Management program and teaches Strategic Human Resource Management. Steve has authored nearly 50 journal articles and edited or authored 10 books. He is a consultant to the International Labour Organization and serves as an editorial member on leading journals including the Industrial & Labour Relations Review, the British Journal of Industrial Relations and the International Journal of Human Resource Management. His research focuses on globalization and work, the organization of knowledge and service work, the characteristics and effects of high performance work systems, and the role, identity and consequence of Human Resource Managers in large companies.

Ann Frost, Richard Ivey School of Business, University of Western Ontario

Ann Frost is an Associate Professor of organizational behaviour at the Richard Ivey School of Business. Prior to joining the school in 1995, Frost was a doctoral fellow at the Center for Industrial Competitiveness at the University of Massachusetts, Lowell, and a research associate at MIT’s Industrial Performance Center. She earned her BComm and MSc from the University of British Columbia and a Ph. D. in industrial relations from the Sloan School of Management, MIT. Frost’s research interests include workplace restructuring, dynamics in industrial relations, the high performance workplace, and knowledge management in services. Her research has been funded by the Russell-Sage Foundation and the Rockeller Foundation (changes in low skilled-low age work in the American hospital industry) and SSHRC (job quality in Canadian call centres and care team interactions in Ontario intensive care units). Frost is also involved in a multi-year, SSHRC-funded Major Collaborative Research Initiative project entitled Rethinking Institutions for Work and Employment in the Global Era.

Judy Fudge, Law, University of Victoria

Judy Fudge is Professor and Lansdowne Chair in Law at the University of Victoria. She received her BA from McGill University, her MA from York University, and her Ph. D. at Oxford University. Her research interests are employment and labour law, feminist approaches to law, and the political economy of law, especially critiques of liberal legal theory. She is widely published in law, history, and sociology journals, and has held editorial positions on a number of journals in different disciplines. Fudge is a leading Canadian feminist labour law historian, having co-authored three books, co-edited three collections on feminism and labour law, and written innumerable articles and chapters covering labour law, labour history, pay equity and human rights at work.

Penelope Gurstein, School of Community and Regional Planning, University of British Columbia

Penelope Gurstein is a Professor at the School of Community and Regional Planning at the University of British Columbia and a Faculty Research Associate at the Centre for Human Settlements. She is also a member of the Canadian Institute of Planners. She received her BA at York University, her B. Arch. at the University of British Columbia, and her M. Arch. and Ph. D. at the University of California, Berkeley. She specializes in the socio-cultural aspects of community planning with particular emphasis on those who are the most marginalized in planning processes. Her book, Wired to the World, Chained to the Home: Telework in Daily Life, investigates the socio-spatial consequences of work patterns in the new economy. Recent research focused on youth engagement and “the hard to house.”

Anna Haley-Lock, School of Social Work, University of Washington

Anna Haley-Lock is an Assistant Professor at the University of Washington School of Social Work. She received her BA at the University of Michigan, and her MA and Ph. D. at the University of Chicago School of Social Service Administration. Her research focuses on the experiences of working poor adults and their families through its attention to the employment conditions of low-wage jobs. She serves on the boards of the Economic Opportunity Institute and two Seattle child care centers whose organizations are dedicated to improving the living conditions of lower-wage families and their children.

Amy Hanser, Sociology, University of British Columbia

Amy Hanser is an Assistant Professor of Sociology at the University of British Columbia. She received her BA at Princeton University, and her MA and Ph. D. at University of California, Berkeley. She has conducted research on China's emerging service sector and consumer culture, and her future research will continue to explore the implications of an emerging consumer culture for structures of inequality in urban China. Her book, Service Encounters: Class, Gender, and the Market for Social Distinction in Urban China, explores how social and economic changes to Chinese service workers create new cultural values and forms of inequality.

Rob Hickey, School of Policy Studies, Queen's University

Robert Hickey is an Assistant Professor at the School of Policy Studies at Queen’s University. He received his BA at the University of Michigan, and his M. S. and Ph. D. at Cornell University. Prior to his doctoral studies, he spent ten years as a union representative and organizer in the Teamster Union. Hickey’s research interests focus on the impact of industrial restructuring on labour-management relations. His current research examines innovative union strategies in the manufacturing and transportation sectors.

Ron Hira, Rochester Institute of Technology

Ron Hira is an Assistant Professor of public policy at Rochester Institute of Technology where he specializes in engineering workforce issues, high-skilled immigration and innovation policy. Hira is also a Research Associate with the Economic Policy Institute. He is an expert in offshore outsourcing and industrial policy. He received his Ph. D. in public policy from George Mason University, his MS in electrical engineering from George Mason University, and a BS in electrical engineering from Carnegie Mellon. Hira is co-author of Outsourcing America, which was selected as a finalist for best business book in the PMA’s Benjamin Franklin Awards.

Patrice Jalette, Industrial Relations, University of Montreal

Patrice Jalette is an Assistant Professor in the Department of Industrial Relations at Université de Montréal. He holds a Ph. D in Industrial Relations from Université de Montréal. He worked for four years at the Institute for Research and Information on Remuneration at the Quebec Institute for Statistics and the Consultative Committee on Employment and the Workforce. He is a Research Associate at the Inter-University Research Centre on Globalization and Work where he works on questions relating to outsourcing, firm relocation, multinational corporations, as well as workplace relations within the public sector. He is the co-author of La convention collective au Québec, published by Gaëtan Morin Éditeur in 2003.

Sarosh Kuruvilla, ILR School, Cornell University

Sarosh Kuruvilla is currently Professor of Collective Bargaining, Comparative Industrial Relations and Asian Studies. He obtained a doctorate in business administration from the University of Iowa after a career as a labor relations manager in the industry. Kuruvilla's research interests focus broadly in the area of comparative industrial relations and specifically on the linkages between industrial relations policies and practices, national human resource policies and practices and economic development policies. His recent research has been concerned with developing policy approaches to improving national skills development, skills up-gradation and labor policy. He serves as a consultant to many international agencies, governments, and has authored a large number of refereed journal articles on labor and human resource policies.

Hyunji Kwon, Korea Labor Institute

Hyunji Kwon is a research fellow at the Korea Labor Institute, Seoul, Korea. She received her BA in Sociology from Ewha Women’s University and her Ph. D. from the School of Industrial and Labor Relations, Cornell University. Her research interests include changes in employment relations in the customer service sector. Specifically, she has been working on changes in internal labor markets and labor-management relationship in banking, employee outcomes in emerging call centers, and flexible employment in various service sectors.

Xiangmin (Helen) Liu, ILR School, Cornell University

Xiangmin Liu is a Ph.D. Candidate in Human Resource Studies at the School of Industrial and Labor Relations, Cornell University. Her general research interests are in the areas of strategic human resource management and international human resource management. More specifically, her current research focuses on employment strategies and practices in the service sector in China.

Gregor Murray, School of Industrial Relations, University of Montreal

Gregor Murray is a Professor at the School of Industrial Relations at Université de Montréal. He is also a CRIMT (Inter-University Research Centre on Globalization and Work) Director and co-researcher. He received his BA at Carleton University, a Diploma in Chinese Language at the Language institute in Beijing, and his Ph. D. at Warwick University. His research interests include comparative evaluation of union renewal; globalization and labour regulation; adaptation of legal framework and new forms of collective representation; empirical analysis of new forms of production management and work organization; and collective bargaining trends.

Winifred Poster, Women, Gender and Sexuality Studies, Washington University

Winifred Poster is a lecturer in Women, Gender and Sexuality Studies at the Western University in St. Louis. She received her B.A. at University of California, Berkeley, and her MA and Ph. D. from Stanford University. Her interests are in global inequalities of race, class, gender, and sexuality, and how they play out in work-family dynamics, political economies, and activism. South Asia is her regional focus of study, with additional studies of North Africa and Eastern Europe. Her current research explores the rise of the global information technology workforce, and how it will impact women, ethnic groups, and low-income communities around the world. Sponsored by grants from the National Science Foundation, she has conducted some of the first in-depth ethnographies of outsourcing by U.S. firms to India. Her work has been published in Gender & Society, Social Politics, Social Problems, American Sociological Review, and books from Stanford University, Routledge, and LEA Presses.

Kendra Strauss, Research Associate, University of Oxford

Kendra Strauss recently completed her Ph. D. at the University of Oxford in the School of Geography and the Environment. Kendra received her BA (Hons) in Cultural Studies from McGill University, where her research interests included poststructuralist feminist theory and cultural consumption. She completed an MSc in Nature, Society and Environmental Policy at the University of Oxford. Her research, funded by the ESRC, Mercer Human Resources Consulting, and the Social Sciences and Humanities Research Council of Canada, focuses on the evolving nature of work and employment in western economics and the changing nature of public and private systems of retirement income, especially the fragmentation of pension entitlements. Her work examines gender inequality risk in UK occupational pensions; idealized models of rationality and the context of choice for pension plan participants; and the influence of geographical, cultural, and sociodemographic factors on economic decision-making.

Leah Vosko, School of Social Sciences, York University

Kevin Ward, School of Environment and Development, University of Manchester

Kevin Ward is a professor of Human Geography and Co-Director of the European Work and Employment Research Centre at the University of Manchester, England. He received his Masters from the University of Leeds, his Ph. D. from the University of Manchester, and won a 2005 Philip Leverhulme Prize for his research. He has authored and edited six books and over sixty journal articles and book chapters on labor market restructuring, state reorganization, and the politics of urban and regional development, which have appeared in venues including: Antipode, Environment and Planning A, Environment and Planning C, Human Resource Management Journal, Sociological Review, Transactions of the Institute of British Geographers, and Work, Employment and Society. He currently serves on the editorial boards of Geography Compass and Antipode and is the Editor of the RGS-IBG (Human Geography) Book Series.

Ania Zbyszewska, Ph.D. Student, Law, University of Victoria

Ania Zbyszewska is a Ph.D. student at the University of Victoria Faculty of Law. She is interested in labour law and policy, feminist theory and European integration. Ania’s current research focuses on the European Union’s regulatory measures in the area of working-time, mainly the Directive on Working Time. Specifically, she is investigating the extent to which the directive represents a particular understanding of gender equality and its impact on working-time regimes in the United Kingdom and Poland.